FAQ's

Frequently Asked Questions

Some useful FAQ's...

Are you a Nursing Agency?

No. DirectCareHub have developed a smartphone app to enable care providers and care workers to contact each other and to arrange for care workers to provide care services at care providers on a self-employed basis. It’s free to use and download for Carers / Nurses and each Care Provider is charged a far smaller % commission or service charge than would normally be charged by Nursing Agencies. Carers / Nurses are therefore paid a much higher hourly rate and Care Providers still make significant savings.

How easy will the app be to use?

We will shortly be doing a Youtube video, showing you in simple and quick steps how you upload and access all the information Carers / Nurses and Care Providers need. Everything is being designed for ease of use by Carers / Nurses and Care Providers

As a self-employed Carer or Nurse, will it be hard or time consuming to do the accounting and what can I claim for?

No. You simply upload all of your expense receipts on to the online accountancy link and it’s all processed for you. We will provide a link to everything you can claim for as a self employed carer. Our optional online accountancy link, which is a competitively priced package, will do it all for you anyway. You can offset this package against tax as well. It’s a win/win! You do, of course, have the choice of finding your own accountant.

How will I get paid?

Invoicing is all done through the app. Once your completed shift(s) have been authorised by a Care Provider, you simply send your invoice directly to the Care Provider via the App. Terms of Payments will include within 14 days payment from the Care Provider, starting from the day they have received your invoice.

Do I need my own Insurance?

Yes. As a self-employed Carer / Nurse using our DirectCareApp, you will need to have your own indemnity insurance.

If you are a Carer / Nurse working outside of the NHS, having the correct professional indemnity insurance is a legal obligation in retaining your registration. Indemnity insurance helps to cover you for any professional negligence claims or allegations of malpractice.

You can get indemnity insurance from a number of sources. They’re easy to find on the internet and you’re able to choose from several options.

There are independent organisations which also provide this insurance, for example UNISON. If you're a member of the RCN they will cover your professional actions.

What about holiday pay, sick pay and pension contributions?

If you are self-employed, you do not qualify for holiday pay, sick pay or employer pension contributions. However, this is more than offset by the higher hourly rate you can earn by using the DirectCareHub App.

Can I cancel an upcoming Shift?

You can cancel upcoming shifts by clicking the 'Cancel' button link next to the shift you want to cancel on the 'My Shifts' page.

DirectCareHub takes cancellations very seriously. By applying to shifts via our Care App, you have entered into a contract with the employer to work the agreed date and time.

Cancelling shifts might well mean you receive unfavourable reviews from Care Providers. This will mean you get selected for fewer shifts. If you often cancel shifts it may lead to a suspension of your account which will mean you are unable to book further shifts.